We want every customer to be happy about the purchase from Glocal Kisan, unfortunately in any case if we are not able to provide the experience customer deserves then we are happy to process the refund as per the simple terms & conditions laid out in our returns policy. Additionally, we recognize the need for returns in certain cases therefore here is our returns policy.

• Anything purchased from Glocal Kisan can be returned for the full or partial refund on the same time and day of receiving order. Returned goods should be in resalable condition with original packaging and without damage and postage charges needs to be paid by the customer and these charges are not refundable.
• If goods are damaged in transit and the damage is visible on receipt of shipment, please note that on the delivery note with parcel Delivery Company. You must also report any damage to Glocal Kisan immediately after receiving the order via phone call or email to info@glocalkisan.com. Glocal Kisan will offer you the multiple options including refunds or replacements/discounts. We will then arrange the collection of return goods and upon receipt of the returned goods, your payment will be refunded through the similar payment method.
• If you feel that these items are not received in satisfied condition please reach out to our customer service team info@glocalkisan.comto discuss about the return/refund options.
• Glocal Kisan LTD trading as Glocal Kisan reserves the right to refuse any returns by exercising discretion if returns do not adhere to our return policy. Any discretion exercised will be per the prevailing laws within the relevant jurisdiction.
• Please be aware that we cannot accept change of mind returns on products.
• If you receive any goods that are not ordered by you or shipped by error, please contact us immediately by email to info@glocalkisan.comto arrange the collection.
• Our parcel delivery company will make reasonable efforts to attempt the delivery to the delivery address given on the order, in a case where parcel delivery company not able to find your address it is your responsibility to contact the parcel delivery company via their website/phone number using the shipment tracking number to guide them on how to safely deliver your parcel.
• In case of wrong shipping address given, it is customer’s responsibility to contact us at info@glocalkisan.combefore dispatch takes place for the correction of address on shipping label , once shipment dispatch from our warehouse it is the responsibility of customer to contact parcel delivery company.
• We will not take responsibility or liability for any delays outside of our control 1. Extreme weather conditions, 2. Natural disasters, 3. Government regulations, 4. Anything that happens out of ordinary that prevents us delivering the goods on time then we will take measures to notify you in reasonable time and process the refund if customer decided to cancel the order.
• Any sensitive goods damaged in-transit will be offered refund upon producing the evidence of photograph to info@glocalkisan.com immediately of receiving the shipment.
• In any other cases of refunds that are not covered above maximum liability of Glocal Kisan LTD(T/A) Glocal Kisan will be equivalent of the purchase order value or damaged goods whichever is the lowest.
• If your delivery is delayed unexpectedly due to issues in carrier network, and you do not want to accept the delivery due to delays or cancel the order, please contact us at info@glocalkisan.comor by calling us on 07532899900.